Privacy Policy

Effective date: 12 August 2025This policy explains how Chris Sparshott Ltd trading as Success by CS (“we”, “us”) collects, uses, and protects your information. We provide fractional Customer Success consulting and related services.Who we are and how to contact us
• Controller: Success by CS, Auckland, New Zealand
• Email: [email protected]
• Phone: +64 21 574 696Information we collect
• Contact details: name, email, phone, job title, company
• Company and service info: your goals, current tools, CS metrics you choose to share
• Marketing and website data: IP address, device/browser, pages viewed, UTMs, referrers, LinkedIn click IDs, cookies
• Meeting artefacts: notes, call recordings or transcripts (only with notice/consent)
• Billing details and engagement records (if you become a client)If you submit a LinkedIn Lead Gen Form, LinkedIn sends us the fields you agreed to share (for example, name, email, company, job title).How we use your information
• To respond to enquiries and deliver proposals or assessments
• To perform our services and manage our relationship with you
• To send relevant updates or invitations you’ve requested or would reasonably expect
• To run advertising and measure results (including LinkedIn Insight Tag and Lead Gen)
• To improve our site and services (analytics, diagnostics)
• To meet legal, compliance, and taxation obligationsLegal bases (GDPR/UK GDPR)
• Contract: to provide services you request
• Legitimate interests: to operate and grow a B2B services business in ways you’d expect (you can object at any time)
• Consent: for optional marketing, cookies that require consent, or call recording
• Legal obligation: records we must keepCookies, analytics, and ads
We use cookies and similar tech for essential site functions, analytics, and advertising. This may include LinkedIn Insight Tag, Meta pixel, and Google Analytics.
Opt-outs and controls:
• LinkedIn Ads settings: https://www.linkedin.com/psettings/advertising
• LinkedIn retargeting opt-out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
• Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
You can also adjust your browser settings to block or delete cookies.Sharing your information
We do not sell your personal information. We share it only with:
• Service providers (for example, website hosting, email, calendars/meetings, CRM, forms, analytics, advertising platforms) under contract and only as needed to run our business
• Professional advisers and compliance services (accounting, legal)
• Authorities where required by law or to protect rights and safety
If we run joint content or events, we will name any partner at the point of collection.International transfers
We may process data in New Zealand and via trusted providers in other countries (for example, Australia, the EU, the UK, the United States, Singapore). Where required, we use appropriate safeguards such as Standard Contractual Clauses.How long we keep information
• Enquiry/marketing contacts: up to 24 months from last meaningful interaction
• Client records: generally 7 years to meet tax and compliance obligations
We will delete or anonymise data when no longer needed.Your rights
Depending on your location, you can request to: access, correct, delete, or restrict your information; object to processing (including direct marketing); and withdraw consent at any time.
To exercise rights, email [email protected]. You can unsubscribe from marketing in any email.Complaints
You can contact us first, and you may also complain to your local authority:
• NZ: Office of the Privacy Commissioner — https://www.privacy.org.nz
• AU: Office of the Australian Information Commissioner — https://www.oaic.gov.au
• EU/UK: your local Data Protection Authority or the ICO (UK) — https://ico.org.ukChildren
Our services are for businesses and professionals. We do not knowingly collect data from children.Changes to this policy
We may update this policy from time to time. We will post the new version with an updated effective date.